This Privacy Policy outlines how Mountain Support Services (available at https://www.mountainsupports.com.au) collects, uses, and protects your personal information. We are committed to safeguarding your privacy by the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the NDIS Practice Standards.
Mountain Support Services provides services to participants under the National Disability Insurance Scheme (NDIS). This policy explains how we handle personal and sensitive information in line with our obligations under NDIS regulations.
1. Collection of Your Personal Information
We collect personal information necessary to deliver our services effectively and in compliance with NDIS regulations, including:
• Personal Details: Name, contact information, date of birth, and emergency contacts.
• Sensitive Information: Health information, disability status, care plans, and other details needed to provide personalised support.
• NDIS-Related Information: Participant number, plan details, and funding arrangements.
Unless otherwise permitted by law, we will only collect this information directly from you (or your authorised representative).
2. Use and Disclosure of Your Personal Information
We use your personal information to:
• Deliver services under your NDIS plan.
• Coordinate with other providers or professionals as required for your care.
• Fulfill reporting obligations under the NDIS.
• Improve our services and maintain compliance with the NDIS Practice Standards.
We may disclose your personal information to:
• Authorized third parties, such as health professionals, support coordinators, or plan managers.
• The NDIS Quality and Safeguards Commission, when required for compliance or reporting purposes.
• Government agencies, by legal or regulatory obligations.
We will not use or disclose your information for purposes unrelated to your care unless you provide explicit consent or as required by law.
3. Data Security and Retention
Mountain Support Services takes all reasonable steps to protect your personal and sensitive information. These measures include:
• Secure storage systems (physical and digital).
• Regular staff training on privacy and confidentiality obligations under the NDIS Code of Conduct.
• Encryption, password protection, and access controls for electronic data.
We retain your information only for as long as necessary to meet our legal and regulatory obligations. When no longer required, we securely destroy or de-identify your information.
4. Accessing and Correcting Your Information
You have the right to access and correct your personal information. To request this:
• Submit a written request using our contact details below.
• Provide sufficient details for us to identify your records.
We will process your request promptly, subject to NDIS and privacy law requirements. We will explain the reasons in writing if we cannot provide access.
5. Complaints and Disputes
If you believe your privacy has been breached or mishandled, please use the details below to contact us. We will investigate and respond promptly.
If you are dissatisfied with our response, you may escalate your complaint to the following:
• NDIS Quality and Safeguards Commission: https://www.ndiscommission.gov.au
• Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au
6. Cookies and Website Analytics
We collect non-personally identifiable information (e.g., browser type, pages visited) to improve our website functionality. Cookies may be used for this purpose, and you can control these through your browser settings.
7. Changes to This Privacy Policy
We may update this policy periodically to reflect changes in legislation or operational practices. The latest version will always be available on our website.
8. Contact Us
If you have questions or concerns about this Privacy Policy, or if you need help accessing or managing your information, please get in touch with us:
Mountain Support Services Pty Ltd
PO Box 189, New Norfolk, Tasmania 7140
Director Owner PH: 0405090980
Mychoice@mountainsupports.com.au